Our College supports the rights of parents/guardians, students and staff to have their concerns and complaints taken seriously and responded to promptly.
The Executive Directive – Dispute and Complaint Resolution provides the directives to ensure that disputes and complaints across Catholic Education Western Australia Ltd (CEWA) are dealt with fairly, objectively and in a timely manner.
The processes used are child friendly, culturally safe, respect the dignity of the human person, and guide leaders in the principles of participation, co-responsibility and subsidiarity as they apply to the management of disputes and complaints.
We welcome suggestions and comments, and we are committed to addressing all concerns in a respectful and timely manner.
Concerns
A concern is usually a less serious matter that can often be resolved quickly by contacting:
- your child’s Homeroom or Class Teacher (or via Direqt Message)
- the Head of Year (or via Direqt Message)
- a College Counsellor (or via Direqt Message)
We encourage families to raise matters as concerns first. If the issue is not resolved, or if you would prefer, you may lodge a formal complaint.
Where there is an immediate risk to a student’s health, safety or wellbeing, the matter should be referred directly to the Head of Year or the Principal, Mr Priest.
How to Make a Formal Complaint
If you feel uncomfortable raising a matter with the teacher or the issue remains unresolved, you may submit a formal complaint by:
- Using the online form linked below
- Sending a Direqt Message to the Principal, Mr Priest
- Calling the College on 9721 0000
- Writing to the College or sending a written Direqt Message
Complaints may be lodged anonymously, noting that this may limit our ability to follow up with you.
Child Protection and Mandatory Reporting
In any situation involving alleged grooming, child abuse or breaches of the Code of Conduct, the College follows the CEWA Child Protection Procedures (Mandatory Reporting). These matters are reported promptly to the appropriate government authorities.
